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I had a bad experience buying glasses once. They didn't fit well, and I went to exchange them. The woman was so incredibly unhelpful, and so intolerably rude, and insisted that I was imagining things, that I simply left the store, went back to my office, and called the regional manager for the chain. Turns out she was the manager of that location. I got a free pair of frames from another location, plus personalized service from the manager there. I'm sure the manager with the attitude problem got a sit-down and a talking to (if not worse). |