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11/19/2009 03:01:46 PM · #1
Fair or Not

Ski resort pulls season pass of woman who wrote critical letter to the editor

I have my own opinions of the worthlessness of DMR. I guess the positive is they did refund her money.
11/19/2009 03:09:18 PM · #2
Originally posted by vxpra:

Fair or Not

Ski resort pulls season pass of woman who wrote critical letter to the editor

I have my own opinions of the worthlessness of DMR. I guess the positive is they did refund her money.


Pathetic to treat your customers like this.
11/19/2009 03:53:27 PM · #3
Fair or not, I won't judge, but it seems a little harsh to pull her pass. I don't know what she said to them on the phone, maybe she got nasty? I pulled up the Oct 2nd article and it was typical whining/complaining. I didn't read through the comments though, maybe she said more? Seems extreme though, I'd like to hear DMR's side of the story.
11/19/2009 05:04:22 PM · #4
90% of your headaches come from 10% of your customers...
11/19/2009 05:28:32 PM · #5
Originally posted by DrAchoo:

90% of your headaches come from 10% of your customers...


This is so true, ask anyone that has ever worked in retail
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