Ouch....that sux. Were they hand delivered like that? I delivered some boxes of flowers a day late (we were set back by the weather in Memphis and Indy).
Here is what I ordered- "Guaranteed Fresh For 7 Days"
Here is what my wife received at work -
These were taken 3 hours after she received them (I didn't see/photo them until she got home from work).
Those are some nasty looking excuses for roses. Did you complain yet? I would settle for nothing less than a full refund. If that's not what they offer, I'd dispute the CC charges.
Oh dear. I'm sure the FTD company would like to know of your experience, so they can counsel the local florist.
Don't take it too much to heart, I'm sure your wife appreciated the gesture. :)
This is the e-mail I submitted to FTD's Customer service- "You delivered rotten flowers to my wife, in my name, at work. "Guaranteed Fresh For 7 Days"!! They weren't fresh when she got them! You should be ashamed. I am. Please don't take my word for how terrible they were. I took pictures. They're posted here- //www.dpchallenge.com/forum.php?action=read&FORUM_THREAD_ID=547183 In addition this form is not accepting the order # which is was on the card- E7161321"
You were right though. My wife is so cool that when she got the flowers she called me to say "thank you". She never mentioned how crappy they were. It didn't know there was a problem until she got home. And even then she didn't say anything until I saw them. Like I said, she cool. That's why I sent the flowers to begin with. Today was her first day at a new job.
For the record, this happened to my parents a few years ago. My dad called the florist and the delivered new, fresh, pretty flowers to mom the next day. They would never want her to receive those pathetic little flowers.
Yep. Certainly reason for a bit of consternation. Reminds me of a time when I was working with a guy who had bought a florist shop for his wife to run. Every day he would comment on how great his wife was doing and how business was gaining customers. After a couple of years, I asked him to deliver roses for my wifes birthday. (one for every year). Although, the majority of roses were nice, one was actually "stapled" together. The flower was stapled to the stem. They were delivered to her at work. It did look pretty tacky. Anytime you start pricing nearly 4 dozen roses, you can imagine the price tag.
I never did tell him that a rose came stapeled. However, I never got flowers from him again either.
In your case, definately follow up. Businesses need to insure customer satisfaction. They will lose customers otherwise.
It would seem that FTD is no better at customer service than they are at delivering quality flowers. It has been 5 days and I have still not heard back from them. The confirmation e-mail that they sent me said that they try to reply within 48 hours. I guess they are real busy and that I'm not the only one who got crappy flowers. Now I'm getting crappy service too. If I don't hear from them soon I will contact Visa and see what they can do.
Man, that is shameful. My mom had a flower shop when I was growing up. She would have absolutely DIED before sending out anything remotely like that!
Where I work, there is a flower shop next door that shares our trash dumpster...and I'm telling you seriously, I quite often see better roses than those in that dumpster.
I'm surprised FTD has not shown a better response. I would not let up on the issue, not even considering the price of roses, but the principal of the matter is just unacceptable.
Did the card name the local florist they came from?
Try contacting them directly?
No it didn't. When I e-mailed FTD for the second time, I told them that I wanted a full refund and an apology for my wife. They responded a couple days later. They said that they would give me a refund and that my wife would receive an apology. The refund took 5 days. Still waiting on the apology.
This happened a couple of years ago when my daughter ordered some flowers for her mum. When she came round and saw them she was straight on the phone, had a refund and never used that company again. Some companies think they can sh*t on you and get away with it!
Yep. Certainly reason for a bit of consternation. Reminds me of a time when I was working with a guy who had bought a florist shop for his wife to run. Every day he would comment on how great his wife was doing and how business was gaining customers. After a couple of years, I asked him to deliver roses for my wifes birthday. (one for every year). Although, the majority of roses were nice, one was actually "stapled" together. The flower was stapled to the stem. They were delivered to her at work. It did look pretty tacky. Anytime you start pricing nearly 4 dozen roses, you can imagine the price tag.
I never did tell him that a rose came stapeled. However, I never got flowers from him again either.
In your case, definately follow up. Businesses need to insure customer satisfaction. They will lose customers otherwise.
Hopefully this isn't taking this thread off course, if yes, I apologize in advance...
In the scenario that you've laid out Flash, you should have said something IMO. The "stapling" of the flower could have been done by the person delivering the flowers and the owner (and or managing wife) may be in the dark about what's happened.
Sounds like your situation was some time ago and may be too late to address. If it was something that happened outside the owner/manager's knowledge they could have found out about it by now (i.e. - delivery person screwed up one too many times, etc...).
I worked retail for 20 years in my other life. :) 7 of those as a District Manager. While it was never easy fielding complaints, I was always glad to hear about it from the customer. You cannot address the problem and fix it if it's not brought to your attention.
