I need some advice. I have a publication interested in two of my images and I have been trying to send them so they can use them via e-mail. Seems if I embed the images in the e-mail as an html doc everything can be transfered fine. Whenever I make them into Tiff files they bounce. I have tried three different accounts at my end and two different e-mail addresses on their side and no good. Either my Outlook hangs for like 5 minutes and then tells me the server timed out, or I get something like this back from their server:
"This is an automatically generated Delivery Status Notification.
Delivery to the following recipients failed."
How the heck can I get these images to these people?
Help. BTW this happened with another paper as well, what am I doing wrong? BTW each Tif image is about 14mb in size.
That's awfully big to be sending through email. I would recommend either uploading it to your personal webspace if you have it and providing a link or using a service like yousendit.com.
Often there are limits on the size of files that can be transferred via email, especially on corporate servers. Typically those limits are 10MB or less. This may be what you are running afoul of.
Edit: Pretty slow, wasn't I?
Zipping the tiff file is a good idea, and may get you under the size limit, if that's the problem. Are they requiring a tiff file? It seems that's overkill for newspaper work, a high-quality JPEG would work just as well, and be *much* smaller.
could be a problem with file size, in which case send them hi-res jpegs, or use something like yousendit.com, as suggested. I work for a magazine, and that is what i'd tell you if you were a client.
don't worry about not sending Tiffs, newsprint is pretty low-res actually. Just make sure you jpeg the image using as little compression as possible.
find out exactly what their parameters are. all the newspapers i shoot for ask for jpgs sized to 200dpi, 10-12" on the longest side, saved at quality 10. depending on which body i'm shooting with, that leaves me with files between 650-1500kb. even the smaller sized files come out looking fine (it depends on the image, though).
also, the only edits i typically do are rotate/crop and 'minor' color corrections; each publication has its own idiosyncracies, and it's best to let them handle most of the post-processing themselves.
Outlook is notorious for insulating it's users from the big bad details of message failures on the Internet. It could be anything, since Microsoft deems it's users too dumb to understand a message that says, "File size limit exceeded" or such. I don't know how many times my wife has come to me with one of these vague error messages from her work laptop.
You can try using a free mail service (Yahoo!, Gmail, etc.) to get the real error message.
find out exactly what their parameters are. all the newspapers i shoot for ask for jpgs sized to 200dpi, 10-12" on the longest side, saved at quality 10. depending on which body i'm shooting with, that leaves me with files between 650-1500kb. even the smaller sized files come out looking fine (it depends on the image, though).
also, the only edits i typically do are rotate/crop and 'minor' color corrections; each publication has its own idiosyncracies, and it's best to let them handle most of the post-processing themselves.
Thanks Skip, you know I thought that was the case too but they want tifs and have them zipped rename the ext and sent via e-mail and 300dpi that I don't get. I don't think they know what they are talking about. I am trying to upload them to a page on my site right now but now my server is down. Wonderful. I am going to get published if it is the last thing I do.
Use gmail. It beats the heck out of Outlook and you can more or less guarantee that there are no issues on your end. If the paper has limits on the receiving account, they can be lifted by the network admin.
they want tifs and have them zipped rename the ext and sent via e-mail and 300dpi that I don't get. I don't think they know what they are talking about. I am trying to upload them to a page on my site right now but now my server is down. Wonderful. I am going to get published if it is the last thing I do.
you might want to contact the photo director or try to get a hold of one of their staff photogs to find out exactly how they submit stuff. if you're dealing with anyone outside the photography dept, there's not telling how reliable it is. what you're being told makes no sense whatsoever (the magazines i shoot for want 300dpi quality 12 jpgs, and those files range from 2500-5500kb. can't imagine anyone needing anything more than that...).
Ok I listened and ended up uploading the tiff’s to my site and giving them the link. They say everything is fine and they got them. I also told them I retain the ownership of the images and this was the last time I work for free.
Yea I should have gotten something but it was for a publication for the Deaf and I was suggested to them by Marlee Matlin so that was payment enough. This time. See my PAD.
Thank you all for your help, I thought I was crazy. Bottom line is they loved them.
