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DPChallenge Forums >> General Discussion >> Help for a person who can't login
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Showing posts 1 - 7 of 7, (reverse)
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Nikon D7100
07/20/2003 08:13:17 PM · #1
A friend has tried and tried to login but can't.

I suggested that she re-register and she just tried and got this message:

The email address you entered is already in use in our system

Who can help her get on here? I've searched for a place for her to click but can't seem to find one.
Sony Alpha a6400
Sony E 16-50mm f/3.5-5.6 PZ OSS
 07/20/2003 08:15:35 PM · #2
it won't accept her password or something? what is the error when she tries to login?

Sony Alpha a6400
Sony E 16-50mm f/3.5-5.6 PZ OSS
 07/20/2003 08:18:24 PM · #3
There is a 'retrieve your login information' link below the LOGIN button on the login page.... that should email the account information back to you...
Nikon D7100
07/20/2003 08:23:08 PM · #4
John, I've sent you a Private Message with her email address. She got a message before tonight something like "No such user"

Pat
Sony Alpha a6400
Sony E 16-50mm f/3.5-5.6 PZ OSS
 07/20/2003 08:34:58 PM · #5
looking into it.......

Sony Alpha a6400
Sony E 16-50mm f/3.5-5.6 PZ OSS
 07/20/2003 08:38:22 PM · #6
Pat, have the user go tho this page:

//www.dpchallenge.com/login_help.php

(same page that displays when you press the 'retrieve login information' link....)

enter the email address in teh proper block and press the submit button and the account info will be emailed to the address...
Nikon D7100
07/20/2003 08:42:20 PM · #7
Thanks John.

I'll do that right away.

Pat
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