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Canon EOS-5D Mark II
Canon EF 24-105mm f/4.0 L IS
 07/03/2016 06:09:31 PM · #1
Please help, I can’t get to my photos or videos!!!!

I use an eye-fi card (which apparently will soon stop working properly, but that is not the problem right now). I came home and the card immediately transferred the photos, but not the video clips (normal behaviour). So I took out the SD card in order to transfer the videos manually, but I could not access the card.
Windows Explorer thinks about it for ages, then tells me to insert a card (yes, it really IS in there already, the right way around) or shows an error message (see below).

Here are some details and steps:
• Windows 10 desktop computer
• External card readers

For trouble shooting, we tried:
• Rebooting the computer
• Two different card readers
• Two different cable/cords
• Three different SD cards
• Two different USB ports (one internal, one powered hub)
• Note: A USB stick/thumbdrive works fine in both ports

Any ideas?? Thanks for your time.

Samsung Galaxy S24, S24+, S24 Ultra
Sony Vario-Tessar T* FE 24-70mm f/4 ZA OSS
 07/04/2016 12:15:16 AM · #2
I could be off-base here, but I think when a card is formatted to an eye-fi setup then it's not readable by normal card readers?
Canon EOS-5D Mark II
Canon EF 24-105mm f/4.0 L IS
 07/04/2016 03:28:18 AM · #3
Originally posted by Bear_Music:
I could be off-base here, but I think when a card is formatted to an eye-fi setup then it's not readable by normal card readers?

Two major problems with that theory:

1) It always used to work just fine
2) I tried three different SD cards, only one was an eye-fi card

This is a new problem - something wrong that used to work fine even on Windows 10.
I am guessing one of the Microsoft updates along the way wrecked it???
Pentax K-S2
Sigma 70-200mm f/2.8 EX DG APO IF for Pentax
 07/04/2016 07:20:40 AM · #4
can you still view the images and video on the card via the camera? If so, does your camera support transfer via a direct cable of some sort? Most do. Its slower, but that might be your best option. Once you have transferred everything, Try formatting the card.
Canon EOS R5 Mark II
Canon EF 24-105mm f/4.0 L IS
 07/04/2016 07:29:53 AM · #5
you may want to try on a different computer to verify the problem is not with the card(s)
Sony Alpha a55
Sony DT 50mm f/1.8 SAM
 07/04/2016 09:15:15 AM · #6
EYE-FI card? what's that? I had to google it. What an interesting idea.

Anyway, the OEM seems to have a pretty good help section on their website. Maybe you could get your answer there, or start a chat session.

Good luck!
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