First of all, I have a MAC BookPro w/Retina Display and 8mb RAM with approx 180gb of HD space free.
Secondly, I am using Photoshop CC 2014
The problem is intermittent freeze ups. I mean everything is frozen but the mouse. I will try to open an image in PS and the system will suddenly not let me do anything. The image will fail to open, and when I try to click on any buttons or drop downs nothing happens. Sometimes I am already half way through editing an image and will go to apply a filter and have this happen too. I am just stuck there. The only way out is to do a hard reset of the laptop by holding down the power button. When it boots back up, I get this (excuse the phone camera images):
Then when I open up PS for the first time after a freeze up I get this:
I'm not sure if it's a hardware problem or a software problem. Has anyone else experienced this and if so do you know what causes it / resolves it?
I know that most MacBook Pro's have dual GPU's - By that I mean there is the less power consuming on-board chipset (Like... Intel 5000) and then there is typically an NvIdia GeForce Card that the computer will tap in to when it needs to (IE: Graphics intensive software, Video, Etc). Usually the power settings can control how your MAC handles the switching, as the GeForce card will use your battery much faster. I would check setting to make sure the more powerful card is enabled, or is enabling when you run Photoshop. Especially since it seems to be calling for more powerful graphics when you run the functions causing the errors to occur.
No promises, but I think this would be a great place to start before you go out of your way.
A quick Test... Click the Apple (Top Left) -> System Preferences -> Energy Saver -> Uncheck "Automatic Graphics Switching"
This will enable only the High End Graphics Card.
I know that most MacBook Pro's have dual GPU's - By that I mean there is the less power consuming on-board chipset (Like... Intel 5000) and then there is typically an NvIdia GeForce Card that the computer will tap in to when it needs to (IE: Graphics intensive software, Video, Etc). Usually the power settings can control how your MAC handles the switching, as the GeForce card will use your battery much faster. I would check setting to make sure the more powerful card is enabled, or is enabling when you run Photoshop. Especially since it seems to be calling for more powerful graphics when you run the functions causing the errors to occur.
No promises, but I think this would be a great place to start before you go out of your way.
A quick Test... Click the Apple (Top Left) -> System Preferences -> Energy Saver -> Uncheck "Automatic Graphics Switching"
This will enable only the High End Graphics Card.
Thanks Nick. I thought it only switched if it needed to save battery power. This is happening intermittently even when plugged in. I did go an unchecked it as you suggested so now I'll have to wait and see if it makes a difference. I have both an Intel HD Graphics 4000 and a NVIDIA GeForce GT 650M
When you reboot after a freeze, launch Console in your Utilities folder and look for a crash report. That might point to the culprit. Otherwise, you'll have to track down the problem through elimination. Some people with your setup think it's a bug in Google's Chrome while others suspect a problem with a Thunderbolt to Firewire adapter. Try turning off WiFi if you're connecting that way and see if PS might be hanging on a problem while communicating with Adobe servers. See if there's a driver update for your video card and make sure all Apple updates have been applied. Apple released an update yesterday that specifically addresses WiFi bugs in Mavericks.
do you have previous time machine backup that you know it was working? if so then take back of specific files that got added after that and restore from time machine.
I've got the same setup and have occasionally gotten that error, but more times than not PS will just cause my entire laptop to freeze up. This usually only occurs when I've gone a day or three without rebooting. I've heard others complain of similar issues.
I've got the same setup and have occasionally gotten that error, but more times than not PS will just cause my entire laptop to freeze up. This usually only occurs when I've gone a day or three without rebooting. I've heard others complain of similar issues.
yep - exactly the same. I tend to not reboot for days and then I start getting the problem. But even after I reboot I have gotten it again right afterwards.
When you reboot after a freeze, launch Console in your Utilities folder and look for a crash report. That might point to the culprit. Otherwise, you'll have to track down the problem through elimination. Some people with your setup think it's a bug in Google's Chrome while others suspect a problem with a Thunderbolt to Firewire adapter. Try turning off WiFi if you're connecting that way and see if PS might be hanging on a problem while communicating with Adobe servers. See if there's a driver update for your video card and make sure all Apple updates have been applied. Apple released an update yesterday that specifically addresses WiFi bugs in Mavericks.
