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DPChallenge Forums >> Hardware and Software >> Laptop crashed
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Canon EOS-70D
Canon EF-S 17-55mm f/2.8 IS USM
 11/15/2012 01:49:22 PM · #1
I have a pretty expensive laptop I used as my main rig. Its an MSI GT70 with a 128gb SSD drive and a 750gb Data Drive in it as well as having an I7, Nvidia 670M, 16GB of DDR3 1600mhz. I upgraded the ram with one stick from 12gb to 16gb. And never had any problems. I was getting about 90% full on the SSD drive so I ordered a Samsung 830 256gb SSD drive to replace it. I checked all the drivers for new ones as I usually do and their was some new ones as a new BIOS came out as well as firmware for my led keyboard. Flashed them both and everything seemed fine. I put in win7 disk to put on the new SSD drive because it would not boot to the recovery program without a BootMGR.

Everything went smoothly no hang ups when I got widnows 7 installed I went to my recovery prgram on start up and went through 4 minutes of recovery its just faster now with a better drive than I had so I was impressed by that. Factory image seemed fine I sarted deleting items then it would hang and gave me a BSOD screen. Never had that happen before so I rebooted went back to deleting programs that I didnt need that came with the pc. It happened again same BSOD. I went back and used the rocvery program again 4 minutes later and started deleting items and same thing. I figured it was the new SSD drive. I just put win 7 pro on it and started installing drivers (no need to delete things then). Same thing same BSOD and a reference to a NVLDDMKM.sys file which I did search turns out to be an Nvidia file. I tried both SSD drives new and old with win 7 pro as well as the recovery partition and both had BSOD errors while doing things in windows nothing really strenoius (sp). I must have touched something when I had the pc open the video card is right there with its heatpipes next to the SSD drive. I was grounded and I had rubber gloves on but I guess something got touched. and didnt like it. I try to be really carefully messing around and in my 20 years of pc experience I never had shorted something out before.

I got an RMA from MSI late last night which is a good thing since I didnt register my PC!. I registered it then went for an RMA and on the register part is says you have to register within 30 days of date of purchase. I hope they really don't hassle me about. I am going to try one more time to see if I can make it work right and see if its just a software problem but I doubt it is since the recovery partition isnt working and thats directy from the factory with factory parts. Needless to say I wont be doing any challeneges until I get my pc back. Hope its a quick turnaround.
Panasonic LUMIX DMC-LX100
Nikon AF-S NIKKOR 24-70mm f/2.8G ED
 11/15/2012 01:58:59 PM · #2
Not long back, I experienced a full mobo failure as a result of an Nvidia chipset that was discovered to have known horrible problems after the laptops had hit market but was not officially recalled. The mfg did offer a very generous replacement program, but mine failed after the fact. What I'm getting at is that your symptoms sound pretty similar to mine. I found a salvaged mobo from another of the same make/model on a forum online and installed it myself and it's been back to the norm. Hope your troubles are short lived- computer failures are always horrible.
Canon EOS-70D
Canon EF-S 17-55mm f/2.8 IS USM
 11/15/2012 02:11:06 PM · #3
Yeah I have had it for 6 months without and problems maybe one or two BSOD but nothing major. I checked online and one guy had the same laptop like this out of the box and was DOA and had to send it back so it might be a weak link. When I sent a message to msi tech's I said I installed the recovery partition and win 7 pro both with the same BSOD and that was about it. They didnt even have me try anything else just issued me a RMA which sounds like that have had problems like this before.
Canon EOS-1D Mark IV
Canon EF 85mm f/1.2L II USM
 11/15/2012 02:56:01 PM · #4
Yeah, sounds like they know they have a problem. Best of luck man.
Google Glass Google Glass
Canon EF 70-200mm f/2.8 L USM
 11/15/2012 07:52:13 PM · #5
As long as you have a proof of sale date (receipt), and are within the normal warranty period, you should have no problem. The old days of voiding warranties because the article was not registered in a set amount of time are long gone. (Here in the US, anyway.)
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