I've rented from lensrentals.com many times in the past 4 years or so and have always been impressed with their service. Last week I rented a 70-200 IS 2.8L II for 5 days to take on vacation. Planned on shipping it back the 5th day when I returned home, but my truck broke down on the mountain pass and I was unable to get back in time to send it out. I emailed customer service and let them know my situation and that it would be a day late and they responded with "This one's on us, Ken. Best of Luck."
Awesome.
...At first, I assumed they meant I can just keep the lens after all I went through, but I realized they were just saying they wouldn't charge me for an additional day. Still awesome, I suppose. :) |
