I blame your wife - a little less screaming and a bit more catching and you wouldn`t be in this situation. She owes you exactly ONE lens.
I agree, you may need to work with her on making diving catches for next time. Happy to hear they repaired it.....or at least said it was repaired.....maybe..... Could have a new lens coming if they can not find it!
They don't let anything get in the way of delivering a poor customer service experience. To be honest I'm shocked that they've agreed to do what they have. Wait... did they put that in writing?
Wow - that's awful. I feel your pain. Glad that 150lb bag of rage didn't explode, though. You might need to save some for later.
Sometimes if you can convince somebody to actually get up from their desk and go look for something they will stand a good chance of finding it. Nowadays customer service with a phone and a terminal just doesn't measure up to feet and hands and eyeballs. Good luck.
The only time something like that happened to me, I dropped the camera to catch the wife. We were hiking even though she didn't feel well, and when she started to teeter I had just unhooked the camera strap from the backpack. Dropped the K1000, which hit the rocks, caught Miss P, who didn't. Ended up with a dead Takumar 28-80, but I suppose it was a good trade. The prospect of buying a new lens for the old 35mm camera was not as attractive as spending that plus a bit more to go digital.
It is actually a very large and well respected facility. I stood there and watched three people search the front and back for about 20 minutes before they finally "gave up" for the moment. It took everything I had to not jump behind the counter and help... I felt that if I helped I could find it... like it would call out to me... Daddy! Daddy! Hear I am!
I've decided to give them a week before I become the "Ugly American"... lol
Well, the lens arrived and it worked. It also arrived C.O.D., so the "free" they were talking about was "free shipping". Still happy I got it and it works.
Well, the lens arrived and it worked. It also arrived C.O.D., so the "free" they were talking about was "free shipping". Still happy I got it and it works.
Oh, PIFFLEBERRIES! I take it you didn't get that in writing, the "free repair" part?
