I purchased a camera from these people and I have since found out they have only registered their domain name in February. I would REALLY appreciate it if someone would tell me if they have dealt with this company before. I am so scared I have been ripped off. I am sitting here sick to my stomach that I just lost out on $900. I found only one rating for this company (after I ordered and paid) and the review said that they look shady and that it is buyer beware. I am crying my eyes out as I write this because I feel so stupid and wondering how to explain this one to my husband.
With prices too good to be true, they are usually not true. If your order hasn't shipped yet you can cancel it. From their FAQ:
Question: How Do I Cancel My Order?
Answer: If Your Order Has Shipped: We ship orders VERY quickly. If your order has already shipped, then it is too late to cancel the order. You will simply need to return the unopened product for a refund or exchange.
If Your Order Has NOT Shipped: If your order has not yet shipped, we can cancel it with no problem! Simply e-mail us at order@elsider.com with your order number.
Well they use Yahoo shopping, so you may be able to claim through them:
Yahoo protected
The domain dame is own by TUCOWS INC. so that won't help you much.
yeah it was the yahoo shopping guarantee that convinced me that they are ok, however I also read online that a lot of these fraud comanies will just post the graphic and claim to be a member of that program and if you click on the link (graphic) it will not take you to the parent program site. (ie. yahoo shopping guarantee or square trade.etc) I went back and tried to click on it and nothing!
Well they use Yahoo shopping, so you may be able to claim through them:
Yahoo protected
The domain dame is own by TUCOWS INC. so that won't help you much.
yeah it was the yahoo shopping guarantee that convinced me that they are ok, however I also read online that a lot of these fraud comanies will just post the graphic and claim to be a member of that program and if you click on the link (graphic) it will not take you to the parent program site. (ie. yahoo shopping guarantee or square trade.etc) I went back and tried to click on it and nothing!
Contact yahoo and ask. If they are not cancel your order.
With prices too good to be true, they are usually not true. If your order hasn't shipped yet you can cancel it. From their FAQ:
Question: How Do I Cancel My Order?
Answer: If Your Order Has Shipped: We ship orders VERY quickly. If your order has already shipped, then it is too late to cancel the order. You will simply need to return the unopened product for a refund or exchange.
If Your Order Has NOT Shipped: If your order has not yet shipped, we can cancel it with no problem! Simply e-mail us at order@elsider.com with your order number.
Yeah but if they are fraudulent, they already have my money, so would they really refund? I must be really dumb because when I looked at their site it looked like a professional site and the people behind it sure did go to a lot of effort to make it look legit. I even contacted their customer support staff and they assured me that customer satisfaction is their number one priority. (oh god..just typing that makes me feel stupid...red flags all over the place!)
Well they use Yahoo shopping, so you may be able to claim through them:
Yahoo protected
The domain dame is own by TUCOWS INC. so that won't help you much.
yeah it was the yahoo shopping guarantee that convinced me that they are ok, however I also read online that a lot of these fraud comanies will just post the graphic and claim to be a member of that program and if you click on the link (graphic) it will not take you to the parent program site. (ie. yahoo shopping guarantee or square trade.etc) I went back and tried to click on it and nothing!
Thats a good idea..i will go do that now. THANKS!
Contact yahoo and ask. If they are not cancel your order.
If you used a credit card for the purchase then the transaction can be cancelled. Their prices do seem to be too good to be true; a Canon 20d for $700 is 40% lower than anyone else. But new companies often have extraordinary deals to generate a customer base quickly. If their 'testimonials' are to be believed, then the company is legit. Their prices seem to be low even for dealer cost, let alone dealer retail.
And there is no information anywhere on the internet about them, try to get as much information as you can regarding the order, perhaps from your order you might be able to see who the payment transfer gateway that was used. So that if you need to submit a police report you can give them as much info as possible. Also contact TUCOWS to see if they have contact info (it'll probably be fake, but you never know).
Also as ElGordo said, if you made a CC payment, you can ask your card company to create a charge back, it costs about 30Euros here to do it.
I havent been able to find a phone number for yahoo yet but will keep searching. I will try tucows as well.
I didn't use a credit card, they only accepted western union and something called e-gold..that should have set the alarm bells ringing right away. The money has already been picked up at their end. :(
The testimonials really had me convinced too because they were not all 100% positive, some had some problems with items being out of stock but they got their equipment in the end, which made me think that they were legit.
General Questions/Comments Jenny Cicciarelli Online Comment Form
Corporate Communications Joanna Stevens
408-349-7855
Kelly Delaney
408-349-2579
Kim Milosevich/OutCast Communications
415-345-4734
International and Public Affairs Mary Osako
408-349-6255
Linda Du
408-349-4619
N/A
Corporate Technology Kiersten Hollars
408-349-3409
Kim Milosevich/OutCast Communications
415-345-4734
Internal Communications/Human Resources Heidi Burgett
408-349-5644
Kim Milosevich/OutCast Communications
415-345-4734
Community Relations Nicki Dugan
408-349-7361
Liz Clinkenbeard/ OutCast Communications
415-345-4715
Brand Advertising Nissa Anklesaria
408-349-7738
Dina Freeman
212-599-3315 x20
Louise Callagy/Fleishman Hillard
415-318-4109
Search and Marketplace Topic Yahoo! Contact Agency Contact
All search and marketplace services Jennifer Stephens
818-524-4563
Louise Callagy/Fleishman Hillard
415-318-4109
Small Business Terra Carmichael
408-349-6340
Ed Bryson/Fleishman Hillard
214-665-1328
Search Marketing and Publisher Network Gaude Paez
818-524-4580
Kristen Wareham
818-524-4550
Heather Meeker
818-524-4581
Dina Freeman (category)
646-351-5674
Chris Murphy/Fleishman Hillard
214-665-1337
Ed Bryson/Fleishman Hillard
214-665-1328
Kelly Reginald/Fleishman Hillard
214-665-1322
Network Services Topic Yahoo! Contact Agency Contact
All communications products Helena Maus
408-349-7085
Joe Paluska/Hill and Knowlton
415-281-7162
Messenger, Photos, Voice Terrell Karlsten
408-349-5528
Jessie Anderson/Hill and Knowlton
212-885-0662
Mail Karen Mahon
408-349-4152
Julie Mullins, Hill & Knowlton
415- 281-7123
360, My Yahoo!, Front Page, Groups, RSS Meagan Busath
408-349-3648
Amy Bessette/SparkPR
415-321-1873
Media Topic Yahoo! Contact Agency Contact
General inquiries regarding the Media Group Nissa Anklesaria
408-349-7738
See below.
News, Finance Brian Nelson
310-907-2748
Ashleigh Koss/Fleishman Hillard
213-489-8288
Music Charlene English
310-526-4340
Melisa Rodriguez/Bender Helper Impact
310-694-3107
Sports, Yahooligans, Health, FIFA Dan Berger
310-907-2931
Dan Berger
310-907-2931
Games, Entertainment Lynne Hentemann
310-582-7780
Dana Henry/Bender Helper Impact (Games)
310-694-3130
What can I do if I suspect fraud or am a victim of fraud?
If you have just sent a money transfer transaction and suspect that you may be a victim of fraud, ask the sales clerk to stop your transaction immediately or call Western Union. If the transfer has not been completed, your principal and fees will be refunded.
Contact your State Attorney General's Office of Consumer Affairs if you are uncertain or suspicious of a telephone, mail or email solicitation.
If you feel you have been the victim of fraud, you can access the Internet Fraud Complaint Center (IFCC) at //www.ifccfbi.gov/ or contact the Federal Trade Commission through their web site at //www.ftc.gov/.
wow, thanks so much for the list of numbers. I contacted yahoo but they said they do not offer phone support for their shopping buyer protection program but they did give me an e-mail address to send my request for information too. I e-mailed them right away, so hopefully they will get back to me soon.
What can I do if I suspect fraud or am a victim of fraud?
If you have just sent a money transfer transaction and suspect that you may be a victim of fraud, ask the sales clerk to stop your transaction immediately or call Western Union. If the transfer has not been completed, your principal and fees will be refunded.
Contact your State Attorney General's Office of Consumer Affairs if you are uncertain or suspicious of a telephone, mail or email solicitation.
If you feel you have been the victim of fraud, you can access the Internet Fraud Complaint Center (IFCC) at //www.ifccfbi.gov/ or contact the Federal Trade Commission through their web site at //www.ftc.gov/.
Thanks, I will contact them too. Unfortunately, they have picked the money up already so it has essentially been completed but I will see if they can help me out. I am getting no e-mails back from the company itself now.
EDIT TO ADD:
Did you see that they are located overseas? (actually I'm not sure where you're located:)
But I found this in the FAQ part of their site, and it didn't look good :(
Question: Why Is There A Minimum Order!?
Answer: We cannot process orders with a value less than US $700 because we have too many international orders and it is easier for us to process less orders with higher values. We are sorry for this inconvenience.
Question: How do I pay for my order?
Answer: Payment Is Arranged In One Of Two Ways:
For Orders Over US $ 2,000.00:
Accept Bank Wire Transfer payments, Western Union and E-gold.
Bank Wire Transfer may take 3-4 business days to confirm. It must be confirmed by our bank before shipping can take place.
For Orders Under US $ 2,000.00:
Accept Western Union and E-gold. Due to fraud concerns, Credit Cards and PayPal are not accepted anymore.
You will be notified by email, with the procedure to follow for making the payment and the total amount to send.
I just received this from them. Even though it is not great news - would they contact me if they were a scam? I am so exhausted by this whole transaction. I sent a reply to them and asked them to call me so fingers crossed.
Hello from Elsider,
We wanted to let you know that there is a delay with some items
in the order you placed on Tuesday 07 March, 2006
Your order has been updated to the following status:
New status: Processing
We apologize for the inconvenience caused by this delay.
*****
HOW DO I CONTACT YOU ABOUT MY ORDER?
If you have more questions about this order, you can always contact Customer
Service by visiting //elsider.com/contact_us.php.
*****
WHAT IF AN ITEM HAS SHIPPED AND I NO LONGER WANT IT?
If your shipment arrives too late, you may either refuse delivery or return
it to us for a refund. For returns instructions, please visit our
Returns Center at //elsider.com/return.php.
*****
WHAT IF I WANT TO CHANGE OR CANCEL MY ORDER?
You can always check on your order by clicking on MY ACCOUNT at the top
of any Elsider.com page. Once there, choose ''View the orders I have made''.
If you want to cancel or change your order, please contact us.
Please reply to this email if you have any questions.
Sincerely,
Customer Service Department
//elsider.com
----------------------------------
Check your order and more: //elsider.com/account.php
